Installation Guide

Kiosk Installation Guide

NOTE: This Installation Guide is intended for use by THRESHOLD tech support.  However, many of our customers successfully install eVisitor themselves by using this guide.

  • Supported version of MS Windows (Currently Windows 10 and 11).    Windows XP is not supported.  Windows 7 support from Microsoft ended Jan 15, 2020.
  • High speed Internet connection.  1MB or better up and down recommended.
  • Administrative rights on your computer.  Get help from your IT department if necessary. 
  • Account and password (or use our free demo account).  Our helpful Technical Support will
    create your eVisitor account.
  • Network access to our servers.  Technical Specs.
  • Label printer and labels.
  • Optional equipment as desired.

  • Tech support personnel will remote into your computer to assist with the installation.
  • Restart your computer to be sure all documents are saved and all applications are closed.
  • Bring up www.FastSupport.com.
  • Follow the prompts to start it up.
  • Enter your name and the 9 digit number you get from Tech support.
  • You may need to disable your virus protection.  This has not been necessary very often.
  • You can try the new eVisitor setup script  or  (eVisitor Setup Wizard).


1. Install a Printer driver
Note: be sure the label printer is NOT selected as the windows default printer or you will get print jobs sent to it that will clog it up.

2. Install a Driver's License Reader

3. Install the Camera
  • NOTE: DON'T load the software from the CD that came with the camera:  It has unnecessary software
  • Unpack and setup the camera (more info)
  • Plug it into a USB port, and let windows install the driver.
  • If the webcam driver did not download, get it from here. Select Downloads, Download Software

4. Install eVisitor software

5. Training
  • Watch the Demo video or
  • See the Users Guide.
  • or call us at the number above to schedule a training session


Older equipment:

Install the Basic Driver's License Reader
  • Plug it into a USB port and let windows install the driver.
  • Use these barcodes  Configure the reader

Install the Sign-out Scanner

Install the barcode font

Install for multiple Windows logons on the same computer
  • eVisitor can support multiple windows users (profiles or logons) on the same computer
    • eVisitor installs seperately to each user profile.
    • Windows printers are also installed separately for each user profile.

  • Set eVisitor
    • You can have users goto  https://www.thresholdsecurity.com  | Visitor Software | eVisitor login.  Then click the green login button.

    • Or you can create a shortcut to https://support.evisitorpass.com/Login.html name it "eVisitor Login" and move it to the "public desktop".

    • Or create a shortcut to:  https://support.evisitorpass.com/Software/VMSClient.application name it "eVisitor Login" and move it to the "public desktop".

    • BETA VER: Create a shortcut to:  https://support.evisitorpass.com/Software/beta/VMSClient.application name it "eVisitor Login" and move it to the "public desktop".
  • Set Printers
    • For printers, make any adjustments to the "Printer Properties | Advanced | Printing Defaults."  New users will inherit these defaults.  You may need admin rights for this.  
Technical Support

860-677-8586  x388

Mon-Fri 9:00-5:00 ET
Other times, please leave a message.

eMail: Support@ThresholdSecurity.com
  Copyright 2020 Data Management, Inc.  All rights reserved.