Tools to help us support your system
Note: This page is intended to be used with assistance from THRESHOLD Tech Support.
Allow Tech Support to remotely access your computer.
- To start up www.fastsupport.com Click here.
- Enter the 9 digit code that you get from tech support.
Alternative remote access tool: Windows 10 has a built in tool for remote access. Quick Assist.
Versions of eVisitor
- Install or logon to eVisitorPass 2 testing tool (click here)
Check speed to our servers from a CMD prompt: tracert dmiservices.visitorpasssolutions.com
To see CPU speed, Memory, and which version of Window you are running:
Windows 7: From the Start menu, r-click, Properties on "Computer"
Windows 10: Settings, System, About
Verify you can access our cloud services: http://vmsservices.visitorpasssolutions.com/service1.svc
- The page will look somewhat technical.
- The first line should say "You have created a service"
Drivers for the Basic and Photo Driver's License Readers
Jan 2018 Prerequisites (normally these install automatically)
- Microsoft .NET Framework 4.5.2 (x86 and x64)
- Windows Installer 4.5
- Microsoft® System CLR Types for SQL Server® 2014 (x86) (download)
- Microsoft Report Viewer 2014 Runtime (download)
Gemalto technical contact:
Technical Consultant ; Document Reader Solutions
Tel.: +1 613 221 4948
Gemalto is now part of the Thales Group.
Screen recorder. Problem Steps Recorder (click here).
Reset Sign-Out Scanner to factory defaults (click here)