Tools to help us support your system




Note: This page is intended to be used with assistance from THRESHOLD Tech Support.


Allow Tech Support to remotely access your computer.
  • To start up www.fastsupport.com Click here.
  • Enter the 9 digit code that you get from tech support.

Alternative remote access tool:  Windows 10 has a built in tool for remote access.  Quick Assist.

Troubleshooting guide (click here)

Diagnostic tool (click here)

Camera Diagnostic tool


Versions of eVisitor
  • Kioks Current              (install)
  • Kiosk Beta                  (install)
  • Kiosk Alpha                 (install)


  • Install or logon to eVisitorPass 2 testing tool (click here)



Diagnostic tools

Scan for viruses with Microsoft Safety Scanner

Check your network Speed with SpeedTest.net  or SpeedTest.comcast.net

Check speed to our servers from a CMD prompt:  tracert dmiservices.visitorpasssolutions.com



To see CPU speed, Memory, and which version of Window you are running:
  Windows 7: From the Start menu, r-click, Properties on "Computer"
  Windows 10: Settings, System, About


Verify you can access our cloud services:  http://vmsservices.visitorpasssolutions.com/service1.svc
  • The page will look somewhat technical.    
  • The first line should say "You have created a service"



Drivers for the Basic and Photo Driver's License Readers



Jan 2018 Prerequisites (normally these install automatically)
  • Microsoft .NET Framework 4.5.2 (x86 and x64)
  • Windows Installer 4.5
  • Microsoft® System CLR Types for SQL Server® 2014 (x86) (download)
  • Microsoft Report Viewer 2014 Runtime (download)


Gemalto technical contact:
Chris Steel
Technical Consultant ; Document Reader Solutions
Tel.: +1 613  221 4948
Gemalto is now part of the Thales Group.
christopher.steel@thalesgroup.com





Screen recorder.  Problem Steps Recorder (click here). 



Reset  Sign-Out Scanner to factory defaults (click here)


Advanced Settings (click here)












KIOSK

Demo (click here)

Installation Guide (click here)
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