Tools to help us support your system
Note: This page is intended to be used with assistance from THRESHOLD Tech Support. .
Allow Tech Support to remotely access your computer.
- To start up www.fastsupport.com Click here.
- Enter the 9 digit code that you get from tech support.
Alternative remote access tool: Windows 10 has a built in tool for remote access. Quick Assist.
Diagnostic tools:
Unsigned Diagnostic tool (use if the std one fails. Note, you will probably have to select "run anyway") |
Camera Diagnostic tool |
Versions of eVisitor
- Current Version logon (Install only if needed)
- Beta 4 Logon (Install only if needed)
- Beta 3 Logon (Install only if needed)
- Beta 2 Logon (Install only if needed)
- Beta version Logon (Install only if needed)
- Alpha version Logon (Install only if needed)
- Download MS .NET 4.6.2 update (click here)
- Install or logon to eVisitorPass 2 testing tool (click here)
Diagnostic tools
Scan for viruses with Microsoft Safety Scanner
Check speed to our servers from a CMD prompt: tracert dmiservices.visitorpasssolutions.com
To see CPU speed, Memory, and which version of Window you are running:
Windows 7: From the Start menu, r-click, Properties on "Computer"
Windows 10: Settings, System, About
- The page will look somewhat technical.
- The first line should say "You have created a service"
Drivers for the Basic and Photo Driver's License Readers
- 2015 Driver for Windows (click here)
- 2014 Driver for Windows (click here)
Jan 2018 Prerequisites (normally these install automatically)
- Microsoft .NET Framework 4.5.2 (x86 and x64)
- Windows Installer 4.5
- Microsoft® System CLR Types for SQL Server® 2014 (x86) (download)
- Microsoft Report Viewer 2014 Runtime (download)
Gemalto technical contact:
Chris Steel
Technical Consultant ; Document Reader Solutions
Tel.: +1 613 221 4948
Gemalto is now part of the Thales Group.
christopher.steel@thalesgroup.com
Copyright 2020 Data Management, Inc. All rights reserved.
1.800.243.1969
