Tools to help us support your system
Note: This page is intended to be used with assistance from THRESHOLD Tech Support.
Allow Tech Support to remotely access your computer.
- To start up www.fastsupport.com Click here.
- Enter the 9 digit code that you get from tech support.
Alternative remote access tool: Windows 10 has a built in tool for remote access. Quick Assist.
Versions of eVisitor
- Current Version logon (Install only if needed)
- Beta 4 Logon (Install only if needed)
- Beta 3 Logon (Install only if needed)
- Beta 2 Logon (Install only if needed)
- Beta version Logon (Install only if needed)
- Alpha version Logon (Install only if needed)
- Download MS .NET 4.6.2 update (click here)
- Install or logon to eVisitorPass 2 testing tool (click here)
Diagnostic tools
Scan for viruses with Microsoft Safety Scanner
Check speed to our servers from a CMD prompt: tracert dmiservices.visitorpasssolutions.com
To see CPU speed, Memory, and which version of Window you are running:
Windows 7: From the Start menu, r-click, Properties on "Computer"
Windows 10: Settings, System, About
- The page will look somewhat technical.
- The first line should say "You have created a service"
Drivers for the Basic and Photo Driver's License Readers
- 2015 Driver for Windows (click here)
- 2014 Driver for Windows (click here)
Jan 2018 Prerequisites (normally these install automatically)
- Microsoft .NET Framework 4.5.2 (x86 and x64)
- Windows Installer 4.5
- Microsoft® System CLR Types for SQL Server® 2014 (x86) (download)
- Microsoft Report Viewer 2014 Runtime (download)
Gemalto technical contact:
Chris Steel
Technical Consultant ; Document Reader Solutions
Tel.: +1 613 221 4948
Gemalto is now part of the Thales Group.
christopher.steel@thalesgroup.com
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4" Tab Expiring
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3" Tab Expiring
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4" Full Expiring,
Dot exp, non exp
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3" Full Expiring
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4" Non Adhesive
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Printers
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ZD410, ZD420
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ZD410, ZD420
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ZD420
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ZD410, ZD420
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ZD420
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Width
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2.10
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1.90
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2.10
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1.90
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2.10
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Height
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4.75
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3.75
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4.00
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3.00
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4.00
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Media Type
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Thermal Direct
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Thermal Direct
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Thermal Direct
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Thermal Direct
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Thermal Direct
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Tracking Mode
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Web Sensing
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Web Sensing
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Web Sensing
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Web Sensing
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Mark Sensing
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Tear Off
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0.00 - 0.2 (as needed)
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0.00 - 0.2 (as needed)
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0.00 - 0.2 (as needed)
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0.00 - 0.2 (as needed)
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0.00 - 0.2 (as needed)
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Other
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Rotate 180
No backfeed
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Copyright 2020 Data Management, Inc. All rights reserved.
1.800.243.1969
