Epson TM-C3500 Printer Settings

Note: As of 2021-03-18 these settings are confirmed to work with Epson's  latest firmware "WAM31400" and latest driver "".

1) Install labels into printer (feed a badge)
  • Unpack printer and plug into power.
  • Load labels into the printer.  They go face up.
  • Press feed on printer to feed a single label.  Press cut.
  • Note: if you cannot reliably feed a single label, eVisitor will probably not be able to print.

2) Configure Windows (print a windows test page)
  • Plug the USB cord into the computer and load the driver.  With Windows 10, the driver usually installs automatically.  If not, get it here: (click here).  As of Oct 2022 the latest was
  • Make a Media Definition available for all users
    • Settings | Devices | Printers.. | select your printer | Manage. 
    • Then  Printer properties | Advanced | Printing Defaults
    • Click Media Definition | New 
    • Give it a name.  Threshold Expiring Badge (The name does not actually matter)
    • 2 x 4 in Expiring Visitor Badge  (Width=2.25, Length = 4)  OR
    • 2 x 3 inch Expiring Visitor Badge (Width=1.875, Length=2.75)
    • Media Form: ""
    • Media Coating Type: Plain
    • Print Quality: Speed
    • Click Advanced and dial-back the ink levels as in the picture
  • Select the Media Definition you created above.
  • Configure printer with "Printer Settings Utility"
    • Printer Preferences | Printer Utilities | Printer Setup Utility
    • If you cannot press FEED and have one label come out then set the gap sensor: Printer Setting Utility | Printer Adjustment | Sensor Adjustment | click on "Label Gap Detection Sensor / Start Adjustment".
    • If you get a "Media Size Error":  Printer Settings Utility | Advanced Settings | Notification Settings | "Notification setting at a media size error = No Error Notification".

  • Print a windows test page. 
  • Note: If you can't reliably print a Windows test page, eVisitor will probably not be able to print.

3) Configure eVisitor (print a badge)
  • Login to eVisitor.
  • Goto settings, devices, label printer and point to the "Epson...".
  • Be sure "pre processing" is OFF.
  • Test by printing several badges.


C3500 quick setup guide

C3500 users guide

C3500 Windows Driver

Epson ColorWorks support: 562-276-1314 option 3
  Copyright 2020 Data Management, Inc.  All rights reserved.