Tools to help us support your system




Note: This page is intended to be used with assistance from THRESHOLD Tech Support.


Allow Tech Support to remotely access your computer.
  • To start up www.fastsupport.com Click here.
  • Enter the 9 digit code that you get from tech support.



Troubleshooting guide (click here)

Diagnostic tool (click here)


Versions of eVisitor
  • Kioks Current              (install)
  • Kiosk Beta                  (install)
  • Kiosk Alpha                 (install)



  • Install or logon to eVisitorPass 2 testing tool (click here)



Diagnostic tools

Scan for viruses with Microsoft Safety Scanner

Check your network Speed with SpeedTest.net  or SpeedTest.comcast.net

Check speed to our servers from a CMD prompt:  tracert dmiservices.visitorpasssolutions.com


To see CPU speed, Memory, and which version of Window you are running:
  Windows 7: From the Start menu, r-click, Properties on "Computer"
  Windows 10: Settings, System, About


Verify you can access our cloud services:  http://vmsservices.visitorpasssolutions.com/service1.svc
  • The page will look somewhat technical.    
  • The first line should say "You have created a service"






Drivers for the Basic and Photo Driver's License Readers



Jan 2018 Prerequisites (normally these install automatically)
  • Microsoft .NET Framework 4.5.2 (x86 and x64)
  • Windows Installer 4.5
  • Microsoft® System CLR Types for SQL Server® 2014 (x86) (download)
  • Microsoft Report Viewer 2014 Runtime (download)






Warranty Information




Screen recorder.  Problem Steps Recorder (click here). 



Reset  Sign-Out Scanner to factory defaults (click here)


Advanced Settings (click here)












4" Tab Expiring

3" Tab Expiring

4" Full Expiring,
Dot exp, non exp
3" Full Expiring
4" Non Adhesive

Printers
ZD410, ZD420
ZD410, ZD420
ZD420
ZD410, ZD420
ZD420
Width
2.10
1.90
2.10
1.90
2.10
Height
4.75
3.75
4.00
3.00
4.00
Media Type
Thermal Direct
  Thermal Direct
  Thermal Direct
  Thermal Direct
  Thermal Direct
Tracking Mode
Web Sensing

Web Sensing
Web Sensing
Web Sensing
Mark Sensing
Tear Off
0.00 - 0.2 (as needed)

  0.00 - 0.2 (as needed)

  0.00 - 0.2 (as needed)
0.00 - 0.2 (as needed)
  0.00 - 0.2 (as needed)
Other





Rotate 180
No backfeed
KIOSK

Demo (click here)

Installation Guide (click here)
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