eVisitor  Knowledge Base

This page documents known issues and resolutions with iVisitorPass



eVisitorPass stopped working
1/23/2018   KB article 10039

Issue:
  • eVisitorPass is installed and has been working fine.
  • eVisitorPass stopped working.

Running the lastest version of eVisitorPass resolves this in most cases.


Resolution 1: (Run the latest version)
  • Goto www.eVisitorPass.com and click on the green "eVisitorPass Login" button.


Resolution 2: (Uninstall old version and run the latest version)
  • Goto Control Panels, add/remove programs, and uninstall eVisitorPass.
  • Goto www.eVisitorPass.com and click on the green "eVisitorPass Login" button.


Resolution 3: (uninstall and reinstall eVisitorPass)
  • You need to have Administrator rights on the computer.
  • Goto Control Panels, add/remove programs, and uninstall eVisitorPass.
  • Goto to Installation guide.  (http://support.evisitorpass.com/Quick_Start_Guide.html)
  • Do step 2 (Install eVisitorPass Software) on the Installation guide.


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Badges stop printing or print blank
2/05/2015   KB article 10028

Issue:
  • System has been working well
  • Badges stop printing when click on the "print badge" button

This can be caused by a DYMO printer locking up.

Resolution 1:
  • Power cycle the printer. 
    • Unplug both cables from the printer
    • Press the blue button on the front for 5 seconds to drain all the power out of the printer.
    • Plug cables back in and retry.

Resolution 2:
  • Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers.  See DYMO article (click here).

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Badges stop printing
2/13/2014   KB article 10012

Issue:
  • System has been working well
  • Badges stop printing when click on the "print badge" button

This can be caused by a bad cable, a printer in an unstable state, or a defective printer.

Resolution:
  • Check the USB cables
  • Check the printer power cable
  • Power cycle the printer.  Leave it unplugged for at least 10 seconds to be sure it fully powers down.
  • Replace the printer

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Fonts are enlarged and overlap
2/19/2014  KB article 10023

Issue:
  • Fonts are enlarged.  They overlap each other
  • This may have also caused a problem with the picture distorting
  • This was on a Windows 7 64-bit computer


Resolution:
  • Font size had been set to 115%
  • Control Panel, Fonts, Change Font size, Smaller 100% (default)


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I can't start a meeting with Join.me
5/7/2014  article 10027

Issue:
When a customer starts up Join.me, they get choices to sign up for the service, but can't start a meeting.

Cause:
This can be caused by using FireFox as a web browser. 

Resolution:
Use Internet Explorer as a web browser for the Join.me sesssion.  Google chrome seems to work also.


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eVisitorPass Free Demo won't install
5/7/2014   article 10025

Issue:
During the installation of eVisitorPass, I get an error message and it quits.

Cause:
This is usually caused by not having administration rights on the computer.

Resolution:
Log onto the computer with an account that has administrator rights.  Ask your Tech department for assistance.


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I can't log on to the Free Demo account
5/7/2014  Article  10026

Issue:
The Free Demo installs fine, but I am not able to logon to the Free Demo account.

Resolution:
  • Call us for the password to the free demo.
  • Your firewall may be getting in the way.  More info


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Camera locks up
2/13/2014 KB article 10001

Issue:
Sometimes the USB camera locks up.  Windows does not release the device.  This seems to be most often when you have both a microsoft camera and a logitec camera.

Resolution:
  • Unplug the camera usb cable
  • Count to 10
  • Plug it into another usb port if available
  • Restart the application
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Camera locks up
2/25/2014  KB article 10024

Resolution:
A Microsoft Camera seems to take over an not share with a Logitech camera
It is best to enable only one camera. You can disable a built-in camera with the Device Manager.



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