eVisitor Technical Specs



See the Troubleshooting Guide


System Requirements

eVisitorPass runs on most Windows computers in use today and any MS supported version of Windows.  It is a cloud-based solution so most of the work is done on our servers.  It does require good access to the internet.  Here are some details for your IT staff:


Component                                        Minimum                   Recommended
Computer CPU                                   Intel Atom                    i5 or more (64bit)       
RAM                                                    2GB                             8GB or more       
Screen resolution                               1024 x 768                  1024 x 768 or more
Operating System                              Windows 7                   Microsoft® Windows® 7/8/10 64-bit with                                                                                                                 up-to-date patches and service packs installed
Internet                                               1-2 Mbps up/down      3-5 Mbps up/down or more
Ports                                                   1 USB port                   4 USB ports or a USB hub


Installation and updates:
For installation and some updates, you need admin rights on the computer.
Most updates do not need admin rights.
We  release updates periodocally, currently around once a month.  eVisitorPass checks for updates when it is started.  If it sees an update, it will prompt you to install it.  The updates are less than 20MB, so they tend to load in much less than 1 minute.


Portable setup:
eVisitorPass runs fine on a laptop with a hot-spot internet link.  This is very useful for evacuations.


Tablet computers:
eVisitorPass runs on a Windows tablet such as a Microsoft Surface.  It is best to use a keyboard.  While the screens can work with a touch screen, the on-screen keyboard interferes with the fields on the screen.


Macintosh computers:
eVisitorPass can run on a MAC by installing MS Windows inside the MAC.  (details)




Firewall

Internet / Firewall / Proxy server:
eVisitorPass uses standard web protocols.  Typical machines and networks have full access by default.

If your computer or network has restricted access to the internet or if your firewall or proxy server blocks web sites, you may not be able to install or logon to eVisitorPass.  Have your IT staff add these ports in your firewall's white list:


For installation, updates and documentation
support.evisitorpass.com


For Web Services
vmsservices.visitorpasssolutions.com/Service1.svc:443                      (ip: 168.62.161.75)
vmsservices.evisitorpass.com/Service1.svc:443                 (beta)        (ip: 40.71.255.66)
evisitorpass.visitorpasssolutions.com/Service1.svc:443     (alpha)       (ip: 137.117.40.186)


Certificate Authority
OCSP.ComodoCA.com
OCSP.usertrust.com
CLR.ComodoCA.com
clr.comodoca.com.cdn.cloudflare.net
sectigo.com
http://timestamp.comodoca.com/authenticode
reference: https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA01N000000zFJr
reference: https://blog.trustico.com/cyber-security/sectigo-removes-crl-support-in-dv-certificates.php


For remote access:
www.fastsupport.com


Note: The IP addresses may change in the future.




Old settings:
For installation and updates.
www.VisitorPassSolutions.com:80       (ip: 216.244.120.71)  (Pre 7/25/2016)
www.VisitorPassSolutions.com:443     (ip: 216.244.120.71)  (Pre 7/25/2016)


vmsservices.evisitorpass.com:80
vmsservices.evisitorpass.com:443

evisitorpass.visitorpasssolutions.com:80  (New)
evisitorpass.visitorpasssolutions.com:443  (New)


For database:
dmiservices.visitorpasssolutions.com:80      (ip: 168.62.161.75)
dmiservices.visitorpasssolutions.com:443    (ip: 168.62.161.75)

For photos and logo:
*.blob.core.windows.net:80       (ip: 168.62.33.142)
*.blob.core.windows.net:443     (ip: 168.62.33.142)






Private Data Store

“eVisitorPass can store customer data in a "Private Data Store" for a fee.  You can discuss this service with your sales rep.

eVisitorPass is a US-based service with the ability to store data in any of 140 countries around the world.

Our Canadian customers can choose Data Stores in "Canada East" or "Canada Central".




What is the warranty on the equipment?
Warranty info







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