eVisitorPass

eVisitorPass Installation Guide

NOTE: This Installation Guide is intended for use by Visitor Pass Solutions Tech Support. However, many of our customers successfully install eVisitorPass with this guide.

Requirements:

Windows 7, 8 or 10 computer. If you have XP click here for instructions.
High speed Internet connection. 1MB or better up and down recommended.
Administrative rights on your computer. Get help from your IT department if necessary.
Account and password (or use our free demo account). Our helpful Technical Support will
create your VMS account.
Network access to our servers. more info.
Label printer and labels.
Optional Equipment as desired. more info.

Prepare:

Tech support personnel will remote into your computer to assist with the installation.
Restart your computer to be sure all documents are saved and all applications are closed.
Click here to bring up www.FastSupport.com .
Follow the prompts to start it up
Enter your name and the 9 digit number you get from Tech support.
You may need to disable your virus protection. This has not been necessary very often.

1. Install barcode font

Click here to download
Select Open
Click Install
Close font window

2. Install eVisitorPass software

Goto the eVisitorPass install page
Click Install
Click Run
Install any the "CLR Types for SQL" and "Report Viewer" if they need to install.
eVisitorPass installs an icon on the current users desktop.

3. Start eVisitorPass

Startup eVisitorPass by clicking on the desktop shortcut
or goto www.eVisitorPass.com and click on the "eVisitorPass Login" button
Logon with your Account and Password

4. Training

Watch the demo video or
See the Users Guide.
or call us at the number above to schedule a training session.

Optional equipment:

5. Install DYMO printer

Black and White DYMO printer (standard)

NOTE: DON'T load the software from the CD that came with the printer. It has unnecessary software.
Install the appropriate Dymo printer driver. (32-bit) (64-bit)
Load labels into printer as instructed. Note: labels load and print upside down. ( DYMO LabelWriter Manual)
Plug printer into wall
Plug USB cord into printer and into computer
Verify in "Devices and printers" that the DYMO printer shows up. This can take several minutes.
If you have problems with the DYMO driver installing (click here).
Set the printer print density to "light":

Start, Devices and Printers, r-click, Printing Preferences, Advanced
Graphic: Print Quality = "300 X 300"
Printer Features: Print quality = "Text Only"
Printer Features: Print density = "Light"

6. Install the Turbo Driver's License Reader

Plug it into a USB port and let windows install the driver.
Use these barcodes to configure the Reader (Click here for details)

7. Install Camera

NOTE: DON'T load the software from the CD that came with the camera. It has unnecessary software.
Unpack and setup the camera (more info)
Plug it into a USB port, and let windows install the driver.
If the webcam software did not download, get it from here. Select Downloads, Download Software.

8. Install the Photo Driver's License Reader

Download the drivers here (click here)

Select DL, Biz Card, SDK
Select Express
Select 800DX and 800DXN

You do NOT need the included power cord, just the USB cord.
Plug scanner USB into computer and allow the drivers to install automatically.
Be sure you calibrate the reader before completing the eVisitorPass installation

A calibration card comes with the Reader. If you need another one, you can download a PDF of it here (download) (download 2-sided)

Clean the Driver's License Reader before use by using the enclosed cleaning sheet. Retain the cleaning sheet for future use.

9. Install the Basic Driver's License Reader

Plug it into a USB port and let windows install the driver.
Use these barcodes to configure the Reader (Click here for details)

10. Install the Sign-out Scanner

Plug it into a USB port and let windows install the driver.
Reset to factory defaults (click here)

11. Install the Color Primera printer

Note: DON'T load the software from the enclosed CD. It has unnecessary software.
Get the Primera LX400 PC Printer Driver: (click here for ver 1.35) (or get the latest from primera's site)
Set Printer sensor to ( 2" ?) (click here).
Start, Devices and Printers, r-click on Color Label 400, Printing Preferences
Set Custom Page Size, Inches.

4" badges: Width=245, Height = 385 (width+ moves it down, height+ moves it right)
3" badges: Width = 205, Height= 260

Set Orientation to Landscape
Set Print Quality to 2 or 3 (start with 2 for speed).
Set Ink Saturation to between 70% and 90%. Start with 80% and adjust as needed.
If under "printer properties" there is a button that says "Change Properties", then there is a problem with the driver. It needs to be reinstalled under that account.
You can try "Print Test Page" to see if windows can access the printer.
To let all users use the printer: (you must be logged in as admin for the 3rd step)

C:\Windows\system32\spool, r-click properties on the Printer folder, Security, users=full control
C:\ProgramData, r-click properties on PTI folder, Security, users=full control
Start, Control Panel, Devices and Printers, r-click Printer Properties, Security, Everyone= allow all

12. Install for multiple logons on the same computer

eVisitorPass supports multiple users (profiles or logons) on the same computer.

eVisitorPass installs saperately to each user.
Windows printers are also installed separately for each user.

Once eVisitorPass is setup for the first user, do this to install for other users on the same computer:

Logon to the computer as the new user
Go to www.eVisitorPass.com
Click on the "eVisitorPass Logon" button
This will put a eVisitorPass icon on the user's desktop, and will startup eVisitorPass

If you are using a sign-out scanner, set the printer to "light" as described in the Quick Start Guide.