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eVisitorPass Knowledge Base

This page documents known issues and resolutions with iVisitorPass

Badges stop printing or print blank

2/05/2015 KB article 10028

Issue:

System has been working well
Badges stop printing when click on the "print badge" button

This can be caused by a DYMO printer locking up.

Resolution 1:

Power cycle the printer.

Unplug both cables from the printer
Press the blue button on the front for 5 seconds to drain all the power out of the printer.
Plug cables back in and retry.

Resolution 2:

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. See DYMO article (click here).

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Badges stop printing

2/13/2014 KB article 10012

Issue:

System has been working well
Badges stop printing when click on the "print badge" button

This can be caused by a bad cable, a printer in an unstable state, or a defective printer.

Resolution:

Check the USB cables
Check the printer power cable
Power cycle the printer. Leave it unplugged for at least 10 seconds to be sure it fully powers down.
Replace the printer

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Fonts are enlarged and overlap

2/19/2014 KB article 10023

Issue:

Fonts are enlarged. They overlap each other
This may have also caused a problem with the picture distorting
This was on a Windows 7 64-bit computer

Resolution:

Font size had been set to 115%
Control Panel, Fonts, Change Font size, Smaller 100% (default)

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I can't start a meeting with Join.me

5/7/2014 article 10027

Issue:

When a customer starts up Join.me, they get choices to sign up for the service, but can't start a meeting.

Cause:

This can be caused by using FireFox as a web browser.

Resolution:

Use Internet Explorer as a web browser for the Join.me sesssion. Google chrome seems to work also.

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eVisitorPass Free Demo won't install

5/7/2014 article 10025

Issue:

During the installation of eVisitorPass, I get an error message and it quits.

Cause:

This is usually caused by not having administration rights on the computer.

Resolution:

Log onto the computer with an account that has administrator rights. Ask your Tech department for assistance.

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I can't log on to the Free Demo account

5/7/2014 Article 10026

Issue:

The Free Demo installs fine, but I am not able to logon to the Free Demo account.

Resolution:

Call us for the password to the free demo.
Your firewall may be getting in the way. More info

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Camera locks up

2/13/2014 KB article 10001

Issue:

Sometimes the USB camera locks up. Windows does not release the device. This seems to be most often when you have both a microsoft camera and a logitec camera.

Resolution:

Unplug the camera usb cable
Count to 10
Plug it into another usb port if available
Restart the application

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Camera locks up

2/25/2014 KB article 10024

Resolution:

A Microsoft Camera seems to take over an not share with a Logitech camera

It is best to enable only one camera. You can disable a built-in camera with the Device Manager.